Customer Service and Sales Support Rep

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Lincoln Group Industrial Services has partnered with an exceptional client that is looking for a Customer Service/Sales Support Representative to join their team on a direct-hire basis!  The Customer Service/Sales Support Representative will be responsible for providing excellent support and service to the customers, ensuring a positive customer experience from the beginning of the quoting process through delivery.  

Type of Hire:  Direct Hire

Reports to: Sales Support & Customer Service Manager

Software: ERP Systems, MS Office Suite

Location: Camarillo, CA

Compensation: Hourly Up to $30/hour

PRINCIPAL DUTIES:

• Accurately prepare and process orders, quotes, and RMA’s for returns and/or credits.
• Interface with Purchasing and Production departments to track order status.
• Accurately input data in the ERP system.
• Partner with applicable departments to identify customer/order issues.  Reacting with a sense of urgency.
• Proactively communicate with internal departments on all changes to orders.
• Review BOMs to ensure the capability of producing orders by confirming all costs, parts, and labor required.
• Enter quote in ERP system by utilization of multiple systems.
• Respond promptly to customer inquiries.
• Run open order reports daily.  Communicate to the customer and sales representative potential delays or issues.
• Maintain master customer files.
• Investigate the most time-effective solution to order issues and communicate with customers/sales representatives about the potential impact on their delivery timetable.
• Ensure drawings are approved and signed prior to beginning the quoting process.
• Ensure margin accuracy by maintaining open communication with the Sales Manager for approval.

BASIC QUALIFICATIONS:

• Bachelor’s degree and/or High School diploma (or equivalent) with a minimum of 5 years’ related experience.
• Experience using ERP systems.
• Proven analytical and critical thinking skills.
• Excellent time management and organizational skills.
• Excellent math and accounting skills.
• Proactively communicate with internal and external customers.
• Excellent verbal and written communication skills.
• Aptitude for working with technical data associated with product lines.
• Must be self-motivated with the ability to work independently as well as part of a team.
• Excellent Microsoft Office Suite skills.
• Flexible to travel within the company for training/meetings as needed.
• Accurate data entry skills.

About Lincoln Group Industrial Services:

We are a woman-owned staffing firm specializing in Engineering and Light Industrial. We provide you with resources directly to achieve confidence in your workplace. We serve companies looking for a holistic talent solution. First our website at www.lincolngrp.com

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